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Privacy Policy

Superfeel (ACN: 628 900 112) ("us, we, our") are committed to protecting the information about you that we collect, store and use when you provide it to us at our websites: (together, the Website). We manage your information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).   This document describes how we collect, use, disclose, transfer, store, manage and safeguard any personal information we have collected about you from the Website. By accessing the Website, you accept the terms and conditions of its use (Terms of Use), and consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy and the terms and conditions of use of the Website.  


If you have questions or complaints regarding our Privacy Policy or practices, or believe that your privacy has been breached, please contact us and provide details of the incident so that we can investigate it. We request that all complaints be made in writing, so that we can be sure about the details of the complaint. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act, if applicable).  For further information about your rights to privacy and Your rights under privacy law, please visit the Office of the Australian Information Commissioner at


Personal Information  When you register your interest to sign up to our Website or access our Services, you may be asked to complete an online form or survey to submit different information about you to us.  We may collect information you provide to us directly and for the purpose of identifying you when you create an Account, such as your name, date of birth, mailing address, phone number, information that allows us to process your payment to us, such as bank account details and credit card, email address, contact preferences.  We may collect User-Generated Content (as defined in our Terms of Use) that you submit, post or display on or via the Services, such as data, text, files, information, usernames, images, graphics, photos, profiles, audio and video clips, sounds, musical works, works of authorship, applications, links and other materials. Non-Personal Information We may collect Information regarding your activities while you are using our Services, such as your web requests Internet Protocol ("IP") addresses, browser types, referring/ exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information. This information is aggregated and used to help us provide more useful information to our Users and to understand which parts of our Services are most relevant. Aggregated data is considered non personal information for the purposes of this Privacy Policy.  We may collect details of how you use our services, including search queries, the types of content you view or engage with or the frequency and duration of your activities, which may be used to improve the results provided by our services or help our developers improve our Services. If we combine non-personal information and personal information we have collected, the combined information will be treated as personal information for as long as it remains combined. Mobile Device Information When you use a mobile device to access our Services, we may access, monitor, collect, store on your device, or remotely store, small data files which identify your device. These files may deliver information to us or to a third party partner about how you use the Service and may help us provide personalised content and ads or reports. You can elect to disable these identifiers on your device, though some features of the Service may not function properly. We may ask to collect information from your device’s camera roll or address book, however we will only be able to access this information with your consent.  Metadata We may collect metadata, which is technical data that can describe the details of how User-Generated Content was collected and how that content is formatted. Metadata such as hash-tags to mark keywords or geo-tags which mark your location, and enables User-Generated Content more interactive and easier to search. Advertisements We may partner with a third-party ad network to either display advertising on our Website or to manage our advertising on other sites. Our ad network partner may use cookies and Web beacons to collect non-personally identifiable information about your activities on the Website and other websites that you may visit to provide you targeted advertising based upon your interests. Social Media The Website includes Social Media Features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company or person providing them.  


We will use reasonable endeavors to only collect information directly from you. If you are disclosing details of another person (for example, a minor on whose behalf you are registering), it is your sole responsibility to ensure that that person understands and consents to the collection, use and disclosure of their personal information in the manner set out in this Privacy Policy.  


Personal Information  We collect, hold and use your personal information to provide the Services to you and to operate the Website. This may include using personal information to:  (a) Contact you or respond to your queries; (b) Display, update and maintain the content of the Website; (c) Tailor your experience of the Website and our communications to you; and (d) Issue receipts or tax invoices; and (e) Seek your feedback or support; and (f) Send information about future events, regular email communications or newsletters (both electronic and hardcopy) outlining news, services or events.  We also use personal information to help us create, develop, operate, deliver and improve our products, services and content, and for loss prevention and anti-fraud purposes. We may use your personal information, to verify identity, to compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics, assist with identification of users or for internal purposes such as auditing, data analysis and research to improve our products and Services. If we collect information from you as part of any competitions or promotions, we use the information that we collect in profiling your fitness, displaying the results of competitions, promoting the service and encouraging other members of the Website.  We may use your personal information to communicate important changes regarding our terms, conditions, and policies. We may also use the information that we collect from you to advertise our services and the Website (however, we will seek your consent before we use your photograph publicly for this purpose), for our internal administrative, marketing and planning requirements and for purposes that are expressly permitted under any agreement with you. Non-Personal Information We may collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose this kind of non-personal information for any purpose. Testimonials We may publish customer testimonials on our website, in social media profiles, on our Youtube channel and within advertising creative material. These testimonials may contain personally identifiable information. We obtain your written consent at the time the testimonial is recorded.   


Cookies and Other Technology Our websites, online services, interactive applications, email messages, and advertisements may use "cookies" and other technologies such as pixel tags, scripts and web beacons. These technologies tell us where our Users have visited, which helps us to measure the effectiveness of advertisements and web searches, and to better understand user behaviour. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.  We treat information collected by cookies and other technologies as non-personal information. However, pursuant to relevant jurisdictions, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information, we will treat this as personal information. We may also use cookies and other technologies to record personal information when you use our Services, to identify you and to help us personalise your operating system and provide you with a better Service. Users can control the use of cookies at the individual browser level.   Using these types of technologies, we gather some information automatically and store it in log file